Customer Service (CP 103)

"Great coffee, but lousy service" - This is an all too common review that in reality is the story of a business that shows little or no signs of growth in the competitive café business. So what is great service and how can you pride yourself in providing exceptional service to your customers?

This session is dedicated to understanding, identifying and solving customer service problems. The focus is on developing a service-oriented culture, understanding customer perspectives and delivering better customer service. This course is designed to address customer service strategies tailored to the Cafe/Restaurant sector.

Objectives

• Identify simple yet effective ways of improving customer service
• Identify examples and habits that lead to disappointing customer service in a working environment
• Formulate strategies to improve customer service interaction that builds customer loyalty
• Identify staff strengths and define staff roles within a working café environment

A certificate of completion will be issued at the end of this course.  This allows for credit towards obtaining a BGA Level 2 Certification.

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